Plans, credits and invoices
Manage your subscription, conversation usage, AI credits and invoices from Billing.
Last updated · Oct 27, 2026
Open Billing
Select the correct organization and open Billing in the sidebar. Billing has its own page, separate from Settings. Owners and administrators can manage it. Each organization has its own plan, usage and billing details.
The page shows your current plan, the conversations used in the current period and any scheduled plan change. For current prices and included allowances, see the pricing page. All plans include unlimited teammates.
Change your plan
- Save your billing details, including your country and any applicable business details.
- Choose a plan and review the amount before payment.
- Complete the payment and return to Billing to check the status.
Upgrades take effect after successful payment, with the remaining price difference charged. Downgrades and cancellation take effect at the end of the current billing period. The page shows the effective date and lets you keep your current plan while a change is pending.
On paid plans, use the monthly extra-conversation budget to control additional usage costs. A zero budget does not allow paid extra conversations. Choose no spending limit only if that is what your organization intends.
AI credits
Monthly included credits and purchased credits have separate balances. Included credits renew each billing period; unused included credits expire. Purchased credits do not expire. The credit history shows additions and usage.
Buy an available credit pack when you need more. Automatic top-ups require an authorized payment method and a monthly budget. You must enable them yourself. If credits run out, new AI replies pause; human conversations continue.
Payments and invoices
Review payment status before starting another payment. If a payment is still pending, use the available continue or refresh action. Invoices appear once processed and can be downloaded from Billing. Prices shown without VAT may differ from the payable total; review the tax and total during checkout.
If a payment or invoice needs help, contact SupportWhale with the organization and invoice or payment reference. Never send card details or passwords in chat.