Your account
Use accurate information and protect your login credentials. You are responsible for your organization’s websites, team access and the content sent through the service.
Acceptable use
Use SupportWhale for legitimate customer conversations. Do not send spam, distribute harmful files, infringe others’ rights or attempt unauthorized access. We may restrict accounts involved in abuse or disruption.
Your content
You retain ownership of your content and allow the storage, transmission and processing needed to provide the service. Only share customer data and documents you are authorized to use. If you enable an AI agent, review its instructions, access and output; generated responses can be inaccurate.
Plans and pricing
Free and paid plans are described on our pricing page. Every plan includes unlimited teammates. Conversation allowances, additional-conversation rates and AI credits depend on your plan. Prices exclude VAT; applicable tax and the payable total appear before checkout. Payment details are only needed when purchasing a paid plan or credits. Included AI credits renew by billing period; purchased credits have a separate balance. Manage your plan, usage and invoices in Billing. The product continues to evolve and does not include a contractual uptime commitment.
Leaving SupportWhale
You may remove the widget at any time. Delete your personal account, delete an organization or transfer its ownership using the appropriate settings. Contact us for export or privacy requests. Removing the script from your website alone does not delete stored conversations.
Questions
Contact SupportWhale with questions about the service or these terms.