Try your own workflow.
Start on Free without payment details. Try SupportWhale with your team and customer questions before choosing a paid plan.
Start freeBuilt to help customers. And keep your work simple.
We wanted affordable chat software for everyday support: a shared overview, insight into your work and feedback from customers. With useful tools and costs you can control.
Know who you work with.
SupportWhale is developed by Blade BV. Check who is behind the product and try the workflow with your own team.
The company behind SupportWhale
Blade BV
KvK 96447303
Check with KVKSearch for the KVK registration number above to check the company name and address in the Dutch Business Register.
Help using the product.
From your first widget to questions about conversations, analytics, feedback or billing: ask us through our support chat. The Help Center explains everyday tasks and settings step by step.
Ask SupportWhale a question →Clarity about your data.
The application and database use DigitalOcean infrastructure. Private attachments are separate from public website assets. Our privacy notice explains which data and providers are needed for chat, notifications and payments.
Read how data is processed →Access suited to the work.
Conversation access depends on organization, role and conversation. Internal notes stay with authorized teammates and are excluded from customer messages and AI conversation context. Access to private files is checked.
See roles and team access →You choose whether to use AI.
When you enable an AI agent, the selected inference service receives the necessary public conversation text and your instructions and knowledge. Your team can take over. The agent uses credits on a paid plan.
Read about AI and taking over →Take your data with you or delete it.
Need an export of account or organization data? Submit your request through our contact page.
- Name the account or organization your request concerns.
- Explain which data you need. Never share a password or secret key.
- We verify your authority before sharing data and work through the request with you.
You can also start account and organization deletion in settings. Financial records and backups may have separate retention periods; the privacy notice explains the limits. Privacy
See whether our way of working fits yours.
Explore the product without an account, or start free with your own team.
Explore the product tour