Decide what needs attention.
Review open conversations and agree who handles what. Use assignments and tags to make the next step visible. Every colleague can join within the same plan.
Explore the inbox →You help customers. And do the rest of your work too.
At a small SaaS business, support is often shared work. One colleague knows the product; another knows the customer. SupportWhale brings the question, team context and next step together.
Explore the shared inbox →A routine that fits alongside your other work.
Agree who picks up questions, hand over the context and regularly review what keeps coming up. You do not need a separate support department to do that.
Hand over the question with its context.
A user gets stuck after a product update. Add your findings in an internal note and assign the conversation to the colleague who can help. The explanation stays beside the customer conversation.
Work with your team →Look beyond the number of closed chats.
Review how many questions arrive and how the first response goes. Read customer ratings and comments too. Discuss where your explanations or routine could improve.
Explore analytics →
Another colleague does not have to mean a higher subscription.
Every plan includes unlimited teammates, analytics and customer feedback. Choose the conversation allowance for your volume. On a paid plan, you control the extra-conversation budget; it starts at €0. AI is optional and uses separate credits.
Estimate your volume and see the prices →For small teams handling their own support.
For SaaS owners, online services and shops answering customer questions on their website together. You want an overview, useful insights and clear pricing, even when support is not your only job.
Customer feedback and star ratings for your support →Start with what you actually need.
Need a broad omnichannel help desk, your own hosted environment or extensive sales automation? Read the comparisons too. SupportWhale focuses on website chat and everyday support; store orders and refunds are handled in your own systems.
Compare →Questions from small teams
Can part-time colleagues join without extra seat fees?
Yes. Every plan includes unlimited teammates. You pay for the plan and any usage above the allowance, not for each colleague. Access is governed by organization and role.
How do we know whether customers are helped well?
Owners and admins can review conversation volumes, first response times and resolution times in Analytics. Enable customer feedback to collect stars and comments after eligible resolved conversations. Use both to discuss the experience.
Do we need to use AI from the start?
No. Start with human support. You can add an agent with your own instructions and knowledge for suitable questions, then test its answers. Regular AI and tests require a paid plan and credits.
How much time will we save?
That depends on your questions, workflow and any automation. Our calculator gives a labelled example using your assumptions. Measure active handling time before and after a change to establish your result; elapsed resolution time is different.
Try one shared overview.
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