When SupportWhale fits
You want to spend time on customers and your product. A managed, focused support workspace with one inbox, analytics and feedback fits that approach; you do not maintain a support server yourself.
SupportWhale vs. Chatwoot: choose how much you want to manage.
Do you mainly want to answer customers, or also control the hosting and setup of your support platform? Chatwoot offers cloud and self-hosted options; compare those choices separately.
When the other product fits
You want open source or hosting on your own infrastructure. Chatwoot offers a Community Edition for that. You can also choose Chatwoot Cloud if you prefer managed hosting. [2]
What is included, and what do you pay for?
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| Compare SupportWhale | SupportWhale | Chatwoot |
|---|---|---|
| Subscription |
| Cloud: Hacker $0; Startups $19, Business $39, Enterprise $99 USD per agent/month. No separate annual discount assumed. [1] |
| Teammates | Unlimited teammates on every plan, including Free. Adding a colleague does not increase the subscription price. | Hacker: up to 2 agents. Paid Cloud plans charge per agent. [1] |
| Shared inbox | One shared inbox for website conversations, with assignment, private notes and customer context. | Hacker includes live chat; paid Cloud plans support multiple channels. [1] |
| Analytics and feedback | Conversation and visit analytics plus customer ratings and comments, from Free. Reports are available to owners and admins. | Conversation reports, CSAT, team and other support metrics. Availability depends on features and plan. [4] |
| AI and additional costs | Optional on paid plans. Answers and tests use credits according to the model and text; a credit is not a conversation. Additional credit packs are separate purchases:
| Captain: 300/500/800 monthly credits on Startups/Business/Enterprise. Extra: $20 USD per 1,000 credits. [1] |
| Limits and usage | Each plan includes a conversation allowance. Extra usage on paid plans requires your chosen budget, which starts at €0. AI conversations count too.
| Hacker: 500 conversations/month. Paid Cloud plans: unlimited subject to fair use; history retention varies by plan. [1] |
SupportWhale: EUR per organization per month, excluding VAT. Competitor prices retain their published currency and billing period; no currency conversion or savings percentage is applied.
See pricing and calculate your scenario →Free software still needs maintenance when you host it yourself.
Community Edition has no software subscription. You arrange your own infrastructure and maintenance. Captain and several administration capabilities belong to paid self-hosted plans. Compare that total responsibility with a hosted service. [2]
Do we want to maintain our support platform too?
Self-hosting can be a deliberate choice for control and customization. Assign ownership of maintenance as well. If you prefer to start helping customers, compare SupportWhale with Chatwoot Cloud based on daily workflows and your actual team size.
Sources and comparison basis
A comparison of the stated public plans, not a quotation or exhaustive feature list. Prices, availability and terms can change. Check the source and supplier total before buying. The products and their AI usage units are not directly equivalent.
See how your team would work.
Explore the product screens without an account. Then use your own assumptions to estimate the capacity you could free up and the associated SupportWhale costs.