When SupportWhale fits
You want a focused workspace for website conversations, support insights and ratings. See whether the SupportWhale inbox fits your team and calculate the conversation allowance and any AI usage you need.
SupportWhale vs. tawk.to: what fits the way you support customers?
Free live chat may already be enough. tawk.to also offers reporting and customer feedback. Compare the everyday experience and the cost of the additions you actually need.
When the other product fits
You want free live chat without limits on agents, chat volume or websites. tawk.to is a serious option. Analytics and feedback alone do not mean you need to switch. [1]
What is included, and what do you pay for?
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| Compare SupportWhale | SupportWhale | tawk.to |
|---|---|---|
| Subscription |
| Live chat software is free. Optional AI and other add-ons have separate prices. [1] |
| Teammates | Unlimited teammates on every plan, including Free. Adding a colleague does not increase the subscription price. | Unlimited agents and websites, with no per-agent charge. [1] |
| Shared inbox | One shared inbox for website conversations, with assignment, private notes and customer context. | A shared workspace for chats and tickets. [2] |
| Analytics and feedback | Conversation and visit analytics plus customer ratings and comments, from Free. Reports are available to owners and admins. | Reports on chats, first responses and customer satisfaction; CSV exports too. [2] |
| AI and additional costs | Optional on paid plans. Answers and tests use credits according to the model and text; a credit is not a conversation. Additional credit packs are separate purchases:
| AI Assist Growth: $29 USD/month or $290/year; 1,000 monthly message credits. Hobby: 100 free. Extra credits: $30 USD per 1,000. [3] |
| Limits and usage | Each plan includes a conversation allowance. Extra usage on paid plans requires your chosen budget, which starts at €0. AI conversations count too.
| AI Assist has plan allowances. Whitelabel is listed separately at $29 per property/month. [4] |
SupportWhale: EUR per organization per month, excluding VAT. Competitor prices retain their published currency and billing period; no currency conversion or savings percentage is applied.
See pricing and calculate your scenario →Compare with and without optional AI.
At tawk.to, AI replies and additional features use message credits according to the selected model. One credit does not equal one reply. SupportWhale charges according to the model and text. Base your scenario on expected replies and their associated credit usage. [3]
What would make another product worth paying for?
Start with the experience your team needs. Explore the inbox, review how you use insights and check pricing against your usage. If free tawk.to meets your needs, switching just for “more features” is not a supported argument.
Sources and comparison basis
A comparison of the stated public plans, not a quotation or exhaustive feature list. Prices, availability and terms can change. Check the source and supplier total before buying. The products and their AI usage units are not directly equivalent.
See how your team would work.
Explore the product screens without an account. Then use your own assumptions to estimate the capacity you could free up and the associated SupportWhale costs.