When SupportWhale fits
You want one clear place for website conversations, insights and customer feedback. The whole team needs to help without moving to a larger plan just to include more colleagues.
SupportWhale vs. Crisp: how much platform does your support need?
You want to help customers and understand where your team spends its time. The choice comes down to the scope of the platform and the capabilities you will use every day.
When the other product fits
You need several channels, a help center and advanced workflows alongside website chat. Crisp offers that broader suite from Essentials. [4]
What is included, and what do you pay for?
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| Compare SupportWhale | SupportWhale | Crisp |
|---|---|---|
| Subscription |
| USD per workspace/month: Free $0, Mini $45, Essentials $95, Plus $295. [1] |
| Teammates | Unlimited teammates on every plan, including Free. Adding a colleague does not increase the subscription price. | Free 2, Mini 4, Essentials 10, Plus 20 included. Extra on Plus: $10 USD/month. [1] |
| Shared inbox | One shared inbox for website conversations, with assignment, private notes and customer context. | Shared inbox; shared email from Mini. [1] |
| Analytics and feedback | Conversation and visit analytics plus customer ratings and comments, from Free. Reports are available to owners and admins. | Analytics from Essentials; advanced dashboards on Plus. [1] |
| AI and additional costs | Optional on paid plans. Answers and tests use credits according to the model and text; a credit is not a conversation. Additional credit packs are separate purchases:
| Hugo allowance: $5/$25/$75 USD on Mini/Essentials/Plus. Token-based usage; optional extra usage with a spending limit. [2] |
| Limits and usage | Each plan includes a conversation allowance. Extra usage on paid plans requires your chosen budget, which starts at €0. AI conversations count too.
| Ordinary conversations have no per-conversation charge. Contact and team limits vary by plan; AI can add costs. [1] |
SupportWhale: EUR per organization per month, excluding VAT. Competitor prices retain their published currency and billing period; no currency conversion or savings percentage is applied.
See pricing and calculate your scenario →A monthly rate does not always mean the same billing arrangement.
Crisp bills monthly by default. Annual billing requires a year upfront. The reviewed guide does not publish a separate annual discount, so this comparison does not assume one. [3]
Which capabilities will we use every week?
Write down three recurring support situations and see how both products handle them. If your priority is a shared inbox, analytics and feedback, explore the SupportWhale demo. If you need several channels and more advanced workflows, include that requirement in your plan choice.
Sources and comparison basis
A comparison of the stated public plans, not a quotation or exhaustive feature list. Prices, availability and terms can change. Check the source and supplier total before buying. The products and their AI usage units are not directly equivalent.
See how your team would work.
Explore the product screens without an account. Then use your own assumptions to estimate the capacity you could free up and the associated SupportWhale costs.